Cancellation policy

Cancellations And Subscription Policy

Last updated: July 7, 2026.

Order Cancellations

Orders can usually be cancelled before they are packed, handed to the carrier, or specially sourced from a supplier. We reserve the right to refuse, cancel, or limit an order or any unfulfilled part of an order before fulfilment where permitted by law, including for suspected fraud, payment or address verification issues, pricing or listing errors, inventory errors, supplier unavailability, destination restrictions, shipping limitations, safety or compliance concerns, abusive conduct, or suspected resale/commercial misuse.

If we cancel an unfulfilled item, we will refund the cancelled item as required by applicable law. Once an order has been packed, shipped, or specially sourced, cancellation may not be possible unless applicable law requires otherwise.

If we cannot fulfil an item or cannot ship it within the stated timeframe, we will contact you and provide the options required by applicable law, including cancellation and refund where required.

Supplier-Sourced, Preorder, And Special-Order Items

Supplier-sourced, preorder, imported-on-demand, and special-order items may take up to 8 business days to ship unless the product page or checkout states a longer timeframe. They may not be cancellable once supplier confirmation or sourcing work has started. If the supplier cannot fulfil the item, we will contact you before shipping.

Subscription Orders

If subscription products are available, subscription plans renew automatically at the price, frequency, renewal date, and billing terms shown at checkout until skipped, paused, or cancelled. By starting a subscription, you authorize recurring charges until you cancel or the subscription otherwise ends.

You can cancel through the customer account or subscription portal where available, or by emailing hey@thelurepack.com. Cancellation must be completed before the next billing date, order-processing cutoff, supplier sourcing, packing, or carrier handoff to avoid the next shipment. If an order has already been processed, packed, shipped, or handed to a supplier or carrier, the change may apply to the following cycle unless applicable law requires otherwise.

We will provide subscription confirmations, renewal information, cancellation information, reminders, and notices of material changes where required by applicable law.

Legal Cancellation Rights

This policy does not limit any non-excludable cancellation, withdrawal, refund, or automatic-renewal rights you have under applicable law, including EU/UK distance-selling rights, Australian Consumer Law rights, and applicable United States federal or state subscription laws.

Address Changes

Contact us as soon as possible if an address needs to change. Address changes may not be possible after packing, supplier handoff, carrier handoff, or label purchase. Customers are responsible for incorrect, incomplete, outdated, restricted, or undeliverable addresses unless the issue was caused by our error or applicable law requires otherwise.