Returns and Refunds

Returns And Refunds Policy

Last updated: July 7, 2026.

The Lure Pack wants you to be completely satisfied with your purchase. Contact us before sending anything back so we can confirm the correct return path for your order.

Statutory Consumer Rights

This policy is in addition to any non-excludable rights you have under applicable consumer law. Nothing in this policy limits your rights under laws such as the Australian Consumer Law, EU and UK consumer rules, or applicable United States state and federal consumer protection laws.

If a product is faulty, unsafe, misdescribed, damaged in transit, incorrect, or otherwise covered by a statutory guarantee, we will provide the remedy required by applicable law. Change-of-mind return conditions do not limit those statutory rights.

Return Window

For change-of-mind returns, new, unused items can be returned within 90 days of the invoice date for a full refund of the item price after the return is approved, received, and inspected.

Products returned beyond 90 days from the original invoice date may be eligible for store credit or exchange only, at the sole discretion of The Lure Pack.

Used baits and tackle are not eligible for return. Original shipping charges, duties, taxes, tariffs, Zonos or landed-cost provider fees, carrier brokerage, clearance, advancement or disbursement fees, storage or warehouse fees, duty-tax forwarding fees, return freight, disposal costs, and other import or carrier charges are non-refundable by us unless applicable consumer law requires otherwise, the charge is refunded to us by the carrier or provider, or the return is due to our error.

EU And UK 14-Day Cancellation Right

If you are a consumer in the European Union, European Economic Area, or United Kingdom, you may have a statutory right to cancel an online order without giving a reason within 14 days after delivery, subject to legal exceptions such as custom-made or personalised products.

To use this right, contact us within 14 days after delivery. You then usually have another 14 days to return the goods. We will refund eligible payments within the timeframe required by law, usually within 14 days after we receive the returned goods or evidence that you sent them back.

For statutory EU/UK change-of-mind cancellations, we refund standard outbound delivery where required. Premium or express delivery upgrades are not refunded beyond the cheapest standard delivery option unless law requires otherwise. You are responsible for return postage for change-of-mind returns if we told you before purchase, but we pay required return costs for faulty, damaged, unsafe, incorrect, or misdescribed goods.

You may inspect products as you would in a shop. We may reduce a refund where handling beyond reasonable inspection reduces the value of the goods, except where applicable law says otherwise.

Australia Consumer Guarantees

For Australian consumers, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you may be entitled to choose a refund or replacement. If a product has a minor failure, we will provide the remedy required by law.

If we confirm that a product is faulty, unsafe, misdescribed, or otherwise covered by the Australian Consumer Law, we will reimburse reasonable return postage where required.

United States State Rights

United States customers may have state-specific refund, shipping-delay, automatic-renewal, product-warning, and consumer-protection rights. We apply this policy subject to those rights, including state rules that require refund terms and exclusions to be disclosed before purchase.

Return Eligibility

Return eligibility depends on the item, order profile, condition, and applicable consumer law. For change-of-mind returns, supplier-sourced, special-order, preorder, clearance, final-sale, opened, used, altered, or damaged-by-use items may not be eligible unless they arrive damaged, defective, incorrect, unsafe, or not as described.

Used or non-resalable tackle includes, without limitation, opened soft plastics or scented baits, leaking or opened attractants, hooks installed or removed from original packaging, lure rash, scratches, water-tested baits, tuned or modified baits, damaged packaging, missing parts, missing tags, missing boxes, or items with odor, corrosion, line, dirt, or handling beyond reasonable inspection.

Clearance items, special orders, preorder items, imported-on-demand items, mystery packs, used or consignment items, limited JDM drops, and items marked final sale may be excluded from change-of-mind returns where permitted by law. These exclusions do not limit remedies for faulty, unsafe, incorrect, damaged, or misdescribed goods.

Damaged, Defective, Or Incorrect Items

If an item arrives damaged, defective, incorrect, or not as described, contact us promptly with your order number and photos. Report carrier damage or missing contents as soon as possible, ideally within 48 hours of delivery, and keep all packaging until the claim is closed. For rods and oversize items, contact us within 7 days where possible with photos of the outer packaging, inner packaging, shipping label, and the item.

Rods And Oversize Returns

Rods and oversize items require careful packaging and may require carrier investigation before a refund or replacement can be confirmed. Keep all original packaging where possible until the issue is resolved. Approved rod returns must use the original tube or equivalent protective packaging, and return freight, insurance, signature, or oversize charges may be required depending on the reason for return and applicable law.

Return Shipping

Do not ship a return without approval. If a return is approved, we will provide the return instructions for that order. Return shipping costs, courier requirements, insurance, and signature requirements depend on the reason for return, destination, item value, and applicable law. Where applicable law requires us to pay or reimburse return costs for faulty, unsafe, damaged, incorrect, or misdescribed goods, we will do so.

Safety Or Recall Issues

If you believe a product is unsafe, subject to a recall, missing a required warning, or not suitable for legal use in your destination, stop using it and contact us with your order number and photos. We may use order contact information to send product safety, recall, or legal notices where required.

Refund Timing

Approved refunds are processed after the returned item is received and inspected, or after a carrier investigation confirms a parcel is lost or damaged, unless consumer law requires otherwise. Your bank, card provider, PayPal, or other payment provider may take additional time to post the refund.

Lost Parcels

If tracking stops updating or a parcel appears lost, contact us and we will open a carrier investigation. Refunds or replacements are handled after the carrier confirms the parcel is lost, unless consumer law requires otherwise.

How To Contact Us

Email hey@thelurepack.com with your order number, photos where relevant, and a short description of the issue.