Shipping

Shipping Policy

Last updated: July 7, 2026.

We ship stocked items as quickly as possible while matching the shipping service to the item, packed size, destination, and service availability.

Handling Time

Items that are in stock at our warehouse normally ship within 1-3 business days. Some items need extra handling, supplier confirmation, preorder processing, special-order sourcing, imported-on-demand sourcing, product checks, or address/payment review and may take up to 8 business days to ship unless the product page or checkout states a longer timeframe. If an item cannot be fulfilled or cannot ship within the stated timeframe, we will contact you before shipping and provide the options required by applicable law, including cancellation and refund where required.

Delivery Estimates

Delivery estimates start after dispatch and are not guarantees unless checkout clearly identifies a guaranteed service.

• Domestic warehouse orders, where a domestic warehouse service applies: usually 1-6 business days after dispatch.
• Express or courier orders: usually 3-10 business days after dispatch, depending on destination, customs, and carrier conditions.
• Small lightweight international orders: usually 7-21 business days after dispatch by International Air Packet or Small Packet Airmail where available.
• Rods and oversize parcels: delivery depends on packed length, destination, carrier availability, and customs.

Carrier delays, weather, customs inspection, regulatory review, holiday closures, carrier holds, payment or document delays, and remote-area routing can extend these estimates.

Shipment Delays And Customer Options

Shipping dates are estimates unless checkout expressly marks a service as guaranteed. If we become aware of a material delay before dispatch, we will update you and provide available options. For customers protected by shipment-delay rules, this may include consenting to the delay, choosing an available alternative, cancelling the affected item, or receiving a refund for unshipped merchandise where required.

Small Lures And Accessories

Small lures, terminal tackle, and accessories may be eligible for a lightweight packet service. This lane is intended for small parcels up to 2 kg and within carrier size limits. Some lightweight services have limited tracking or insurance, so higher-value orders may be upgraded to a tracked courier service.

If you want faster delivery, stronger tracking, or higher cover, choose DHL, FedEx, EMS, UPS, or another courier option at checkout where available.

Courier Upgrades And Insurance

Customers can choose faster courier services such as DHL, FedEx, EMS, UPS, or similar services where available at checkout. Optional insurance or signature cover may also be available on eligible services. We recommend a tracked courier service with insurance for rods, reels, limited-run lures, and high-value orders. Some high-value or oversize orders may require courier service instead of an economy packet service.

Carrier insurance, declared value, or extended liability is separate from customs value. Customs value must reflect the actual transaction value or fair market value, while carrier claims are governed by the selected carrier service and any approved insurance.

Rods And Oversize Items

Rods ship separately from smaller tackle. We pack rods in a rigid tube or reinforced carton and select the service based on packed length, destination, and carrier availability. Rods generally cannot be combined with lures, reels, or accessories in the same parcel. Oversize, remote-area, manual-quote, tube, or carrier-specific surcharges may apply. We may substitute carrier, request an additional shipping amount, split the order, cancel the rod, or refund the affected item if no compliant route is available.

Duties, Taxes, Tariffs, And Import Fees

International orders are usually handled on a DAP/DDU basis unless checkout clearly says duties, taxes, tariffs, and import fees are included or prepaid. Unless checkout says otherwise, all destination-country import duties, tariffs, VAT, GST, sales tax, customs clearance charges, brokerage, postal handling, carrier advancement or disbursement fees, landed-cost provider fees, storage or warehouse fees, regulatory charges, and similar import charges are the customer's responsibility. These charges are set or collected by governments, customs authorities, postal operators, carriers, brokers, or landed-cost providers, not by The Lure Pack.

For international shipments, the customer or recipient may be treated as the consignee, importer, or importer of record unless checkout, the carrier, or applicable law clearly provides another arrangement. Customers are responsible for providing complete recipient contact details, including phone number and email address, and any required tax ID, importer number, EIN, SSN, VAT number, EORI number, ABN, or local equivalent. Missing, late, or inaccurate information may cause customs holds, storage or warehouse fees, return to sender, cancellation, abandonment, disposal, or extra charges.

Customs documents must describe the actual items shipped, including product description, quantity, transaction value or fair market value, country of origin or manufacture where known, HS/HTS classification where available, and shipment purpose. Declared value for customs is separate from carrier insurance or declared value for carriage. Customs authorities make final decisions on classification, value, admissibility, duties, taxes, fees, and release.

We do not add a profit margin to customs duties, tariffs, taxes, or government import charges. Where Japan Post, Zonos, DHL, FedEx, UPS, EMS, another postal operator, a courier, a broker, or a landed-cost provider collects, advances, remits, or invoices these amounts, the total may include that provider's processing, remittance, advancement, brokerage, clearance, storage, warehouse, duty-tax forwarding, administrative, transaction, or percentage-based fee. Those amounts are not a product price and are not revenue to The Lure Pack except to the limited extent a provider requires us to collect and pass them through.

If duties, taxes, tariffs, or fees are prepaid at checkout or before shipment, that payment is a pass-through landed-cost or DDP charge handled through the applicable provider. If they are not prepaid, the destination postal operator, customs authority, carrier, or broker may require the customer to pay them before or at delivery. Refusing delivery, failing to pay, failing to collect, failing to provide required customs information, or being unavailable for customs or carrier contact may cause delay, storage or warehouse fees, return, abandonment, disposal, destruction, or additional charges. If a carrier, customs authority, broker, postal operator, or landed-cost provider invoices us as sender for unpaid duties, taxes, return freight, storage, penalties, or related costs, we may charge or deduct those pass-through costs from any refund where permitted by law.

Any duty, tax, tariff, or landed-cost estimate shown at checkout, by Zonos, by a carrier, or by a postal service is an estimate or provider quote based on information available at the time, including destination, declared value, product classification, country of origin, shipping method, and carrier rules. Final customs decisions, carrier fees, exchange rates, and government rules may differ.

Australia example: Australian Border Force guidance says most goods valued at AUD 1,000 or less generally have no duties, taxes, or charges collected at the border, but low-value imported goods may still have GST collected at checkout where required. Goods over AUD 1,000 generally require an import declaration and may be subject to customs duty, 10% GST on the value of the taxable importation, import processing charges, and carrier or broker charges. Unless checkout expressly says those charges are included, the customer/importer is responsible for them.

United States and Japan Post/Zonos example: U.S. import duties, tariffs, taxes, and fees depend on destination rules, carrier, declared value, tariff classification, product origin, and whether the parcel moves by postal service or commercial courier. For Japan Post shipments to the United States, current Japan Post/Zonos processes may require U.S. duties to be prepaid through Zonos before the parcel leaves Japan. If that applies, the customer is responsible for the duty, tariff, and Zonos or provider fee, and we may collect or request that amount as a pass-through before shipment. Zonos, customs, or the carrier may calculate or invoice the amount; The Lure Pack does not set it or profit from it.

UK and European example: UK, EU, EEA, and Northern Ireland customers may owe VAT/import VAT, customs duty, postal handling, courier brokerage, clearance, storage, warehouse, or other charges depending on destination rules, order value, product type, origin, and whether tax is collected at checkout. Current EU low-value import rules may add flat per-item customs duties for some B2C consignments up to EUR 150 and may require item-level product identifiers, HS/CN/TARIC codes, origin, and product-safety data. We may decline, cancel, split, or hold EU/EEA/Northern Ireland/UK shipments if required GPSR, product-safety, responsible-economic-operator, importer, tax, or customs data cannot be satisfied.

We will not mark orders as gifts, undervalue shipments, split orders to avoid duties or taxes, or falsify customs documents.

Destination Restrictions And Import Rules

Some fishing tackle, including sharp items, hooks, knives, tools, lead-containing tackle, soft plastics, scented or treated baits, liquid attractants, gels, oils, aerosols, glues, batteries, electronics, lights, power banks, oversize rods, animal or plant materials, wood, feathers, reusable packaging, or other regulated goods may be restricted by the carrier or destination country. Customers are responsible for checking local import rules, fishing regulations, and product restrictions before ordering.

We do not ship loose lithium batteries, power banks, liquid attractants, aerosols, flammable or solvent products, leaking baits, or regulated chemicals internationally unless the product page, checkout, or our written confirmation expressly says the selected service can carry them. If an item cannot lawfully or practically be shipped to your destination, or if the selected carrier later rejects it, we may remove, substitute, split, hold, cancel, or refund the affected item.

For EU, EEA, and Northern Ireland shipments, product-safety or GPSR rules may require product identifiers, manufacturer information, warnings, labels, safety documentation, or responsible-economic-operator details. We may decline, cancel, or hold affected shipments if required product-safety, importer, tax, or customs data cannot be satisfied.

Split Shipments

Orders containing rods, oversize items, preorder items, or supplier-sourced items may ship in more than one parcel. Tracking will be provided for each parcel where the selected service includes tracking.

Address Accuracy

Customers are responsible for entering a complete and correct delivery address, including apartment, unit, company, postcode, state, country, and any delivery notes required by the carrier. We are not responsible for delays, failed delivery, return-to-sender events, lost parcels, extra carrier fees, customs issues, or reshipment costs caused by an incorrect, incomplete, outdated, restricted, or undeliverable address unless the issue was caused by our error or applicable law requires otherwise.

Contact us immediately if your address is wrong. Address changes may not be possible after packing, supplier handoff, carrier handoff, or label purchase.

If you use a freight forwarder, parcel locker, hotel, workplace, mailroom, or third-party receiving service, delivery to that address may count as delivery to you. Loss, delay, damage, refusal, customs issues, address correction, reroute, return, or reshipment after delivery to the address you supplied is your responsibility unless the issue was caused by our error or applicable law requires otherwise.

Damaged Or Lost Parcels

Inspect your order when it arrives. Contact us as soon as possible, ideally within 48 hours, with photos of the outer packaging, inner packaging, shipping label, and the item. For damaged rods or oversize items, contact us within 7 days where possible and keep all packaging until the carrier claim is closed. If tracking stops updating or a parcel appears lost, contact us so we can open a carrier investigation. Refunds or replacements are handled after the carrier confirms the parcel is lost, unless consumer law requires otherwise.