In-stock items normally ship within 1-3 business days. Some items need extra handling, supplier confirmation, preorder processing, special-order sourcing, imported-on-demand sourcing, product checks, or address/payment review and may take up to 8 business days to ship unless the product page or checkout states a longer timeframe.

Delivery estimates start after dispatch. Express or courier orders are usually 3-10 business days after dispatch. Small lightweight international packet orders are usually 7-21 business days after dispatch. Domestic warehouse orders, where a domestic service applies, are usually 1-6 business days after dispatch.

Yes. Small lures and accessories may be eligible for International Air Packet or Small Packet Airmail where available. This lane is for lightweight parcels up to 2 kg and within carrier size limits.

Where available, yes. Checkout should show the eligible shipping services for your order. Choose DHL, FedEx, EMS, UPS, or another courier option if you want faster delivery, stronger tracking, or insurance/signature cover. Some rods, reels, and high-value orders may require courier service.

Usually no. Rods ship separately in a rigid tube or reinforced carton because packed length and carrier limits are different from small tackle.

International orders are usually handled on a DAP/DDU basis unless checkout clearly says duties, taxes, tariffs, and import fees are included or prepaid. Unless checkout says otherwise, destination-country duties, tariffs, VAT, GST, sales tax, customs clearance charges, brokerage, postal handling, carrier advancement or disbursement fees, landed-cost provider fees, storage or warehouse fees, and similar charges are the customer's responsibility.

For Australia, orders over AUD 1,000 generally require an import declaration and may be subject to customs duty, 10% GST on the value of the taxable importation, import processing charges, and carrier or broker charges. Low-value imported goods may still have GST collected at checkout where required.

For U.S. shipments from Japan, current Japan Post/Zonos processes may require U.S. duties and Zonos/provider fees to be prepaid before dispatch. We may collect or request those amounts as a pass-through before shipping; we do not set or profit from them. DHL, FedEx, UPS, EMS, postal operators, and brokers may also charge brokerage, clearance, advancement, or disbursement fees.

For UK, EU, EEA, and Northern Ireland customers, VAT/import VAT, customs duty, postal handling, courier brokerage, clearance, storage, warehouse, or other charges may be collected at checkout, before delivery, or by the delivery provider depending on local rules and the order. Current EU low-value import rules may add flat per-item duties for some B2C consignments up to EUR 150 and may require item-level product identifiers and safety data. Any checkout, Zonos, postal, or carrier figure is an estimate or provider quote unless the provider expressly guarantees it.

We will not mark orders as gifts, undervalue shipments, split orders to avoid duties or taxes, or falsify customs documents.

Carriers or customs may need the recipient phone number, email address, tax ID, importer number, EIN, SSN, VAT number, EORI number, ABN, or local equivalent. They may also need clear item descriptions, quantity, transaction value or fair market value, country of origin or manufacture, HS/HTS/CN/TARIC codes where available, and shipment purpose.

If this information is missing, late, or inaccurate, the shipment may be held, delayed, returned, abandoned, disposed of, destroyed, charged storage or warehouse fees, or cancelled before dispatch. We cannot mark orders as gifts, undervalue goods, or change customs value to match carrier insurance.

If you refuse delivery, do not pay duties, taxes, tariffs, or carrier fees, do not collect the parcel, cannot be contacted, or do not provide required customs information, the postal operator, customs authority, carrier, or broker may hold, return, abandon, dispose of, sell, or destroy the parcel.

You are responsible for resulting duties, taxes, tariffs, brokerage, clearance, storage or warehouse fees, return freight, disposal costs, and provider fees unless applicable law requires otherwise. If those unpaid costs are billed back to us as sender, we may deduct or charge the pass-through amount from any refund where permitted by law.

Yes. Some tackle, including sharp items, lead-containing tackle, soft plastics, scented or treated baits, liquid attractants, gels, oils, aerosols, glues, batteries, electronics, lights, power banks, knives, tools, animal or plant materials, wood, feathers, reusable packaging, and oversize rods may be restricted by the carrier or destination country. Customers should check local import rules, fishing regulations, and use restrictions before ordering.

For EU, EEA, and Northern Ireland sales, GPSR and related product-safety rules may require product identifiers, manufacturer details, responsible-economic-operator details, warnings, labels, and safety documentation. A policy note is not a substitute for product-specific compliance. We may remove, substitute, hold, split, cancel, or refund restricted items before dispatch if a compliant shipping route or required product data is unavailable.

Fishing tackle can contain sharp hooks, small parts, lead-containing components, soft plastics, line, wire, scents, packaging, or other items that can injure people, animals, or property if misused. Keep tackle away from children and pets, do not place tackle in your mouth, wash hands after handling lead-containing tackle, and follow local fishing rules.

Orders can usually be cancelled before they are packed or handed to the carrier. We may refuse, cancel, or limit an order or any unfulfilled part of an order before fulfilment where permitted by law, including for payment or address verification issues, listing or inventory errors, supplier unavailability, destination restrictions, shipping limitations, safety or compliance concerns, abusive conduct, or suspected resale/commercial misuse. If we cancel an unfulfilled item, we will refund it as required by applicable law.

Customers are responsible for entering a complete and correct delivery address, including phone number and email address where the carrier needs them. Contact us immediately if your address is wrong. Address changes may not be possible after packing, supplier handoff, carrier handoff, or label purchase. We are not responsible for delays, failed delivery, return-to-sender events, lost parcels, extra carrier fees, customs issues, or reshipment costs caused by an incorrect, incomplete, outdated, restricted, or undeliverable address unless the issue was caused by our error or applicable law requires otherwise.

If you use a freight forwarder, parcel locker, hotel, workplace, mailroom, or third-party receiving service, delivery to that address may count as delivery to you.

Contact us promptly with your order number and photos. Report carrier damage or missing contents as soon as possible, ideally within 48 hours of delivery, and keep all packaging until the carrier claim is closed. For rods and oversize items, contact us within 7 days where possible with photos of the outer packaging, inner packaging, shipping label, and the item.