Frequently Asked Questions
When will my order ship?
Orders are packed in Japan and dispatched within 3-8 business days. Some items need extra handling, supplier confirmation, preorder processing, special-order sourcing, imported-on-demand sourcing, product checks, or address/payment review and may take up to 8 business days to ship unless the product page or checkout states a longer timeframe.
How long does delivery take?
Your order leaves Japan in 3–8 business days, tracked. Checkout shows the delivery options for your country, with their price and delivery estimate, before you pay.
Can small lures ship cheaply?
Yes. Small lures and accessories go by Japan Post International Air Packet, tracked, for parcels up to 2 kg.
Which shipping services can I choose?
Checkout shows the services for your order: Japan Post International Air Packet (tracked) and Express EMS (faster, tracked). Long rods can also go by DHL Express when checkout offers it.
Do rods ship with other items?
Usually no. Rods ship separately in a rigid tube or reinforced carton because packed length and carrier limits are different from small tackle.
Will I pay import duty or tax?
It depends on where you live. US import duty is shown at checkout. Parcels sent by standard tracked post with goods up to US$2,500 travel duty-paid, so there is nothing more to pay on delivery. Where checkout doesn't show import duty for your order, import taxes and fees, if any, are paid by you on delivery. They are set by your country's customs and the delivery carrier, not by us, and we don't add anything to them.
Australia: import taxes and fees, if any, are paid by you on delivery. Orders over A$1,000 need an import declaration and usually attract customs duty, 10% GST and processing charges.
United States: US import duty is shown as its own line at checkout, before you pay. Parcels sent by standard tracked post with goods up to US$2,500 travel duty-paid, so there is nothing more to pay on delivery. Orders with goods over US$2,500, and parcels sent by courier, may have import charges to pay on delivery. If a carrier or US customs ever asks you for a charge, we'll contact you first, before anything is paid or the parcel is sent back.
UK, Northern Ireland and the EU: unless checkout shows import duty for your order, import VAT, any customs duty and the carrier's handling fee are paid by you on delivery. EU rules may also add a flat duty per item on parcels up to €150.
We will not mark orders as gifts, undervalue shipments, split orders to avoid duties or taxes, or falsify customs documents.
If a parcel is refused or not collected, see Refused Or Uncollected Deliveries in our refund policy.
What information may customs or carriers need?
Carriers or customs may need the recipient phone number, email address, tax ID, importer number, EIN, SSN, VAT number, EORI number, ABN, or local equivalent. They may also need clear item descriptions, quantity, transaction value or fair market value, country of origin or manufacture, HS/HTS/CN/TARIC codes where available, and shipment purpose.
If this information is missing, late, or inaccurate, the shipment may be held, delayed, returned, abandoned, disposed of, destroyed, charged storage or warehouse fees, or cancelled before dispatch. We cannot mark orders as gifts or undervalue goods.
What happens if I refuse delivery or do not pay import charges?
If you refuse delivery, do not pay duties, taxes, tariffs, or carrier fees, do not collect the parcel, cannot be contacted, or do not provide required customs information, the postal operator, customs authority, carrier, or broker may hold, return, abandon, dispose of, sell, or destroy the parcel.
You are responsible for resulting duties, taxes, tariffs, brokerage, clearance, storage or warehouse fees, return freight, disposal costs, and provider fees unless applicable law requires otherwise. If those unpaid costs are billed back to us as sender, we may deduct or charge the pass-through amount from any refund where permitted by law.
Do international product rules apply?
Yes. Some tackle, including sharp items, lead-containing tackle, soft plastics, scented or treated baits, liquid attractants, gels, oils, aerosols, glues, batteries, electronics, lights, power banks, knives, tools, animal or plant materials, wood, feathers, reusable packaging, and oversize rods may be restricted by the carrier or destination country. Customers should check local import rules, fishing regulations, and use restrictions before ordering.
For EU, EEA, and Northern Ireland sales, GPSR and related product-safety rules may require product identifiers, manufacturer details, responsible-economic-operator details, warnings, labels, and safety documentation. A policy note is not a substitute for product-specific compliance. We may remove, substitute, hold, split, cancel, or refund restricted items before dispatch if a compliant shipping route or required product data is unavailable.
What safety warnings should I know?
Fishing tackle can contain sharp hooks, small parts, lead-containing components, soft plastics, line, wire, scents, packaging, or other items that can injure people, animals, or property if misused. Keep tackle away from children and pets, do not place tackle in your mouth, wash hands after handling lead-containing tackle, and follow local fishing rules.
Can I cancel an order?
Orders can usually be cancelled before they are packed or handed to the carrier. We may refuse, cancel, or limit an order or any unfulfilled part of an order before fulfilment where permitted by law, including for payment or address verification issues, listing or inventory errors, supplier unavailability, destination restrictions, shipping limitations, safety or compliance concerns, abusive conduct, or suspected resale/commercial misuse. If we cancel an unfulfilled item, we will refund it as required by applicable law.
What if my address is wrong?
Customers are responsible for entering a complete and correct delivery address, including phone number and email address where the carrier needs them. Contact us immediately if your address is wrong. Address changes may not be possible after packing, supplier handoff, carrier handoff, or label purchase. We are not responsible for delays, failed delivery, return-to-sender events, lost parcels, extra carrier fees, customs issues, or reshipment costs caused by an incorrect, incomplete, outdated, restricted, or undeliverable address unless the issue was caused by our error or applicable law requires otherwise.
If you use a freight forwarder, parcel locker, hotel, workplace, mailroom, or third-party receiving service, delivery to that address may count as delivery to you.
What if an item arrives damaged?
Contact us promptly with your order number and photos. Report carrier damage or missing contents as soon as possible, ideally within 48 hours of delivery, and keep all packaging until the carrier claim is closed. For rods and oversize items, contact us within 7 days where possible with photos of the outer packaging, inner packaging, shipping label, and the item.