Contact Us

Have a question about an order, a product, or shipping? Email us at hey@thelurepack.com or call +81 48 609 2535, and we'll reply within 1 business day.

If your question is about an existing order, please include your order number so we can look into it straight away.

Our registered office (post only, no shop or visits): Ryujin Connect Co., Ltd. (Ryujin Connect株式会社), 3F Shinjuku Dai-7 Hayama Bldg., 1-36-2 Shinjuku, Shinjuku-ku, Tokyo 160-0022, Japan. Orders ship from Yokohama, Japan, and returns go to the address we send you when we approve the return.

Prefer to write it down? The form below reaches the same inbox as the email address above, so use whichever suits you best.